Voice Agent – Connect a Phone Line

The Voice Agent settings allow you to connect a phone number to your Offlo voice agent so it can handle incoming calls.

Connect a Phone Line

The setup process is divided into 2 steps. The first step requires you to enter and verify your phone number.

Step 1: Enter Your Phone Number

Enter the phone number you want to connect to the Voice Agent.

Phone Number

Enter your phone number using the international E.164 format, including the country code.

Example: +14155552671

Make sure the number is entered correctly before continuing.

Connection Method

Select how you want to connect your phone line to the Voice Agent.

The available connection method shown is:

Call Forwarding

Call forwarding (recommended) allows you to keep your existing carrier and forward calls to the Voice Agent.

This is the recommended option when you want to continue using your existing phone number and carrier.

SIP

SIP connects your phone line directly through a VoIP trunk. Choose this method if your phone system or provider supports SIP connectivity.

Send Verification Code

After entering your phone number and selecting the connection method:

1. Enter your phone number.
2. Select the preferred connection method.
3. Click Send verification code.
4. Complete the verification process.
5. Continue to the next step of the phone-line setup.